Senior Manager, Social Emergencies Full Time

Title : Senior Manager, Social Emergencies

Employee Working Location :  Remote (Canada)

Employment Status : Permanent Full-time

Salary Band : $77,000 – $ 96,000 / year

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will : 

Responsibility 1: Strategy and Relationship Management

• Under the guidance of the VP RRR and in collaboration with geographic and national teams, manages the successful implementation of social emergency service line at the National and geography levels.
• Leads internal stakeholder communication and engagement in the area of program design, development and evaluation.
• Provides input to initial and ongoing change management strategy.
• Facilitates the adaptation and implementation of resources/activities in alignment with the strategy and framework of Social Emergency at a national level.

Responsibility 2: Community Engagement supporting Response

• Coordinates the implementation of the process for development of a program and response framework for crisis response to social emergencies in Indigenous communities.
• Monitors the CRC’s approach to crisis and social emergency response to better ensure alignment to Indigenous priorities, is culturally sensitive, responsive to emerging requirements and best-practice, and aligned with our commitment to reconciliation.
• Contributes to the development and implementation of supportive standards, tools, processes, and workflows in Indigenous response (disasters and crisis).

Responsibility 3:  Workforce Planning, Standards

• Identify, and recommend adjustments to service standards, methods, and processes to continuously improve and respond to current and future needs at National and geography level.
• Communicate and influence work methods, processes, service delivery, and change amongst team and with stakeholders within own department and other departments/service lines.
• Participate and inform the workforce planning, resolves conflict and provide coaching and feedback to geographies.

Responsibility 4: Program Management, Reporting and Analysis

• Manages program planning, implementation, and evaluation in collaboration with key stakeholders, ensuring alignment with National strategies and goals.
• Monitor and evaluate program impact and effectiveness, including data collection, analysis, and reporting, and use findings for program improvement and learning.
• Prepare program reports, funding proposals, and other program-related materials, ensuring compliance with requirements and organizational guidelines.

Responsibility 5: People Management

• Provide people management in the development of career development plans for assigned employees.
• Strengthen personnel recruitment and onboarding processes and structures and monitoring against standards.

What we are looking for :  

• University degree in a relevant discipline (Psychology, Social work, Public Health or a related Human Services field ) from a recognized academic institution, or an equivalent combination of education and experience.
• Minimum 7-9 years working in program management, administration management, community development, psychology or similar.
• Experience in working on programs with Indigenous Peoples with specific focus on resilience building related to response efforts in support of trauma, crises, and emergencies; Indigenous cultural awareness and engagement experience; Strong working knowledge of Indigenous networks and organizations.
• Knowledge of Truth and Reconciliation Commission of Canada: Calls to Action and the United Nations Declaration on the. Rights of Indigenous Peoples (UNDRIP).
• Proficiency in standard computer applications (Microsoft Office Suite).
• Ability to problem solve complex issues by identifying root causes of problems, analyze, consider risks, collect and interpret data.
• Ability to communicate, negotiate and influence internal and external clients.
• Ability to work under pressure, manage competing priorities, and adapt to changing circumstances in a fast-paced and dynamic environment.
• Strong written and verbal communication in English is essential. Ability to speak an Indigenous language is considered a strong asset.
• Strategic thinking skills to recognize how specific actions and messages will impact different stakeholders.
• The ideal candidate has lived and/or has professional experience with First Nations, Inuit and/or Métis Nations or communities.
• Active in broader Indigenous networks and has an enduring commitment to sharing and advancing knowledge derived through Indigenous knowledge systems including balancing Western and Indigenous world views.

Working Conditions :  

• Will be working primarily in an office or project-based environment with the possibility of a partially virtual/hybrid (combination of in-person and remote) working arrangement.
• Regular exposure to computer screens and keyboards while sitting at a desk for extended periods of time.
• Occasional overtime, evening, or weekend work to meet project deadlines, support meetings/events or to meet an operational need.
• May require occasional travel to attend meetings/conferences and/or support operational needs and/or an emergency response.
• May be deployed for 6 – 10 days into a remote community.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

The official languages recognized within the Canadian Red Cross are English and French however demonstrated skills and ability to communicate in an or multiple Indigenous language(s) or ability to communicate and adapt within Indigenous protocol is highly desirable.

Tagged as: emergency